Customer Service

Payment

We currently accept Visa, MasterCard, American Express, or Discover cards as payment for orders on the HomeMedicalPlus.com website. We do not currently accept insurance for any of the products we sell here. Also, no products that require a prescription are currently sold on our site, with the exception of the Oxus Portable Oxygen Concentrator and its accessories.

Return Policy

We offer a 30-day return policy on most products. However, all returns and/or exchanges must have prior authorization and will be shipped at the customer’s expense to the least costly location as determined by Wright & Filippis. A 25% re-stocking fee may also apply depending on the item. To return products, call customer service at 800-843-0222 for instructions and authorization.
Products must be returned in their original packaging and in like-new, original condition with all of the original documentation included. Wright & Filippis reserves the right to refuse or deny any refund or exchange if we conclude the returned product is in other than like-new condition. For health concerns, some bath safety products and personal use items (commodes, bath benches, shower chairs, nebulizers, etc.) are non-returnable. Certain larger items, such as adjustable beds, custom wheelchairs, and lift chairs, may not be returnable pending the manufacturer’s discretion or approval. We do our best to provide products that avoid this last possible situation, but cannot guarantee it.

Exchanges will be made for defective merchandise that is within the manufacturer’s warranty. If you receive a damaged or defective product upon delivery, please call us immediately at 800-843-0222, and we will gladly exchange the product at no cost to you. We will send replacements via ups ground.

Cancellation Policy

We currently cannot cancel orders after they ship for any reason. If you receive a wrong or defective product, we will replace it at no cost to you. Otherwise see the return policy above.

Shipping & Delivery

At this time, Wright & Filippis ships merchandise only to locations within the continental United States and not to international locations. Nor does Wright & Filippis ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Expect around 3 business days for delivery.

Sales Tax

Wright & Filippis charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Wright & Filippis makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. WRIGHT & FILIPPIS SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL WRIGHT & FILIPPIS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.